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We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the patient.
The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the patient will be given the opportunity to re-book (with no financial penalty applied).
Any subsequent cancellations by/for the same patient that occur within the 24 hour period will be referred to the Business Manager and may result in a cancelled booking fee of between $92 - $260.00 being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).
Patients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).
LapSurgery Australia does not issue refunds for cancelled appointments.
Should you wish to cancel your scheduled appointment, please contact LapSurgery Australia at least 24 hours prior to your appointment time (e.g. if the appointment is at 3pm on Tuesday, please contact us no later than 3pm on Monday).
As available appointments are in high demand, early cancellation will allow other patients the possibility of seeing a doctor.
Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.
If you are unable to attend your scheduled appointment, please contact LapSurgery Australia by phoning (03) 9760 2777.
We recognize that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time, and these cause scheduling delays beyond our control.
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03 9760 2777